About The Role

The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.

Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision-making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.

Labor Analysis & Insights

Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights
Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics
Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance
Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions
Translate complex data into simple, actionable insights for cross-functional partners

Budget & Forecast Support

Support labor budgeting, forecasting, and salary support planning processes
Analyze wage rates by employee type and role to identify risks and optimization opportunities
Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods
Partner with finance and business teams to align labor investment with financial targets

Ad Hoc Analysis & Strategic Support

Support brand expansion, pilots, and test-and-learn initiatives through structured analysis and reporting
Deliver recaps and readouts with clear insights and recommendations
Evaluate the impact of operational and strategic changes on labor performance

Workforce Planning & Traffic Support

Assist with workforce planning by analyzing staffing levels relative to demand and financial targets
Support traffic and demand analysis, including projects and leadership requests
Identify opportunities to better align labor hours with customer demand

Salary & Cost Management

Review of salary support processes and vendor agreement analysis
Monitor cost drivers and provide insights to improve labor efficiency and spend control

Process Improvement & Communication

Drive simplification and continuous improvement of WFM processes and reporting
Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts)
Communicate updates for Hours of Operation and ensure alignment across stakeholders

Success Metrics

Timely and accurate delivery of insights and analysis
Clear, actionable recommendations that influence decision-making
Improved labor efficiency and optimized hours allocation
Measurable productivity gains and cost savings
Strong partnership and influence across cross-functional teams

What You’ll Bring

4–6 years of experience in workforce management, labor analytics, or financial analysis
Strong analytical mindset with ability to translate data into business insights
Advanced Excel skills; experience with Access and reporting tools
Ability to manage multiple priorities and deliver in a fast-paced environment
Strong communication skills with experience presenting to leadership

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