Customer Service Representatives

Job Responsibilities Handle inbound and outbound calls with prospective patients and clients professionally. Conduct medical pre-qualification screenings and verify patient information based on program guidelines. Accurately document patient interactions while maintaining confidentiality and HIPAA compliance. Coordinate with internal teams and escalate complex concerns to the appropriate departments. Meet established performance, quality, and customer satisfaction targets. Job Qualifications BPO experience is preferred but not required. Strong verbal and written communication skills. Background in healthcare administration, finance, customer service, or a related field is a plus. Tech-savvy and adaptable to new systems and tools. Willing to work onsite, including weekends and holidays.