Private Sector Housing Compliance Officer

The Service & Team

Private Sector Housing sits within Regulatory Services, alongside Public Protection, Trading Standards and Waste, forming a key part of the Council’s approach to protecting communities and improving quality of life. The team is responsible for upholding high standards of health, safety and welfare across the private rented sector, tackling poor housing conditions, regulating Houses in Multiple Occupation, and addressing the long-term impacts of empty homes through a combination of inspection, education and enforcement. The Renters Rights Act is expanding our remit and strengthening our opportunity to make a meaningful impact. It is an exciting time to join us, as we embrace new duties, increased accountability and evolving expectations, working collaboratively to deliver excellent outcomes for residents and support the Council’s priority that everyone has access to a safe, decent home.

The Role

This is an exciting opportunity to join Cornwall Council's Private Sector Housing Team, supporting the delivery of vital housing standards work that helps improve the safety, health and well-being of residents across Cornwall. Working alongside experienced Environmental Health and Housing professionals, you will play a key supporting role within the team, undertaking property inspections, investigating housing complaints and potentially assisting with tenancy relations and enforcement activities. This may include gathering evidence, carrying out revisit inspections and supporting interventions that improve conditions in the private rented sector.

You will receive training, support and valuable on-the-job experience, providing a clear development pathway for those looking to build a long-term career in housing regulation, housing enforcement or Environmental Health. For the right candidate, the role may also provide opportunities to progress towards the Council's Environmental Health Degree Apprenticeship programme.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

This position will be subject to a basic criminal record disclosure check.

Working Pattern

This is a permanent full time role, 37 Hours per week, Monday to Friday. Flexible working requests will be considered.

What you’ll need to succeed

We are looking for someone with the right attitude, enthusiasm and willingness to learn. Previous experience in Private Sector Housing is not essential as full training and support will be provided.

You will have

• A genuine interest in housing, property, regulation or public service.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants, landlords and partner agencies.
• A professional, confident and customer-focused approach.
• Strong organisational skills and the ability to manage a varied workload.
• Good attention to detail and the ability to maintain accurate records and prepare clear written correspondence.
• The ability to gather information, assess issues and follow procedures to achieve positive outcomes.
• Confidence using Microsoft Office and other IT systems.
• The ability to work effectively both independently and as part of a team.
• A willingness to learn, develop new skills and undertake training.
• The ability to remain professional and resilient when dealing with challenging situations.
• GCSEs (or equivalent) including English and Maths.
• A full driving licence and the ability to travel across Cornwall.

Please read the role profile for the full details of this role attached below in this advert

What you’ll get in return

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• a national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services

Additional Information

• Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
• The full role profile is attached here - Private Sector Housing Compliance Officer Role Profile
• We recommend saving a copy of this to refer to if you are invited to an interview.
• For more information or an informal chat about the role please contact Zoe Storer - [email hidden]

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your current CV. Remember to demonstrate why you are suitable against each of the competencies marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills, also how you can demonstrate the essential skills and knowledge criteria. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .

Please note that applications cannot be edited after they have been submitted, please contact [email hidden] if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.