About The Role

In this position, you’ll be based in the Toronto (East Beaver Creek) office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be Monday to Friday with flexible hours. Find out more about our culture of flexible working at computershare.com/flex.

We give you a world of potential

There are a few things that make this opportunity truly fantastic

We work in a fun and collaborative team environment.
We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.
Enjoy flexibility with the hours that you work, ensuring that you can obtain the right work-life balance.
We offer a competitive total compensation package, with further details found below.

A role you will love

CCS provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimize operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite.

Reporting to the QA Team Leader, the QA Analyst will be detailed oriented and have a strong client focus in order to guide clients through the integration and user acceptance testing phases of their assigned projects. In this role, you will support and provide testing and quality assurance services on commercial and internal contracts deliverables for our communication services clients.

Other key responsibilities include

Requirements Gathering and Planning

Effectively obtain information from functional specifications on requirements
Analyze business and functional requirements and develop test strategies

Documentation and Implementation Validation

Creating, maintaining and executing test plans
Designing and executing test cases to ensure systems and product quality and conformance with requirements
Identifying, documenting and tracking defects
Benchmark testing with focus on performance
Maintaining and executing regression tests for any system upgrades

Communication and Problem Solving

Working with the client’s QA department to co-ordinate end-to-end testing
Provide timely and constructive feedback regarding progress or issues to: peers, Senior Programmers, Project Manager and Commercial Development Manager
Debugging complex problems to characterize potential root cause

Regional and Global Alignment

Work collaboratively with other local, regional and global teams in CCS and across the CPU business to deliver required projects.
Follow policies and procedures
Supporting the organization’s goals and values

Support

Adhere and help with improvements to departmental and company standards, processes and procedures.
Supporting client testing through the entire UAT phase of a project
Learn and understand all internal systems and processes.

What will you bring to the role?

Completion of a university degree in an IT related field
4+ years of quality assurance testing experience in a commercial environment
Knowledge of software testing and quality assurance principles, methods, and processes
Strong database knowledge and SQL/DB querying experience
Previous experience with Jenkins, Sharepoint, ADO, PDF compare tools
Thorough understanding of black box, white box, and end-to-end solution testing
Ability to read and analyze data structures (Flat, XML and Multiple Record Structures)
Highly effective written and verbal communication skills