About The Role

Lead deployment of common operating procedures and service delivery models across business units and sites.
Ensure consistent service quality, manpower deployment, consumable specifications, and performance standards

Establish governance mechanisms to monitor adherence to approved soft service standards.
Conduct periodic audits, service assessments, and compliance reviews across locations.
Drive CAPA closure for identified gaps and non-conformities

Develop standardized scopes of work, SLAs, KPIs, and contract templates for soft service providers.
Define vendor performance evaluation and governance frameworks to ensure service excellence.
Support strategic sourcing and vendor consolidation initiatives.

Lead initiatives to enhance employee and visitor experience across Group facilities.
Standardize hospitality protocols, front-office operations, conference room services, and customer service practices.

Establish Group-wide dashboards and MIS for monitoring service quality, audit scores, complaint trends, and customer satisfaction metrics.
Analyze service performance data and identify continuous improvement opportunities

Drive productivity improvement and cost optimization initiatives through standardization of processes, consumables, equipment, and manpower models.
Identify opportunities for bulk procurement and economies of scale across locations.

Drive adoption of CAFM platforms, digital audits, helpdesk systems, mobile inspection tools, and service performance dashboards.
Promote data-driven management and automation of soft service operations.

Develop competency frameworks and training standards for soft service teams and service partners.
Conduct knowledge-sharing sessions and best-practice deployment across sites

Establish frameworks for employee satisfaction measurement, workplace experience surveys, and service feedback mechanisms.
Drive service improvements based on feedback, audit findings, and business requirements

Integrate sustainability practices within soft services, including waste management, water conservation, green housekeeping practices, and environmentally responsible consumables.
Support organizational ESG and sustainability objectives.

Collaborate with Corporate Real Estate, Procurement, HR, Projects, Sustainability, and Business Unit teams to ensure seamless implementation of Group standards.
Present performance reviews, standardization progress, and improvement initiatives to leadership.
8-12 Graduate in Hotel Management, Hospitality Management, Facility Management, Business Administration, or related discipline.
Strong exposure to corporate offices, campuses, industrial townships, business parks, airports, hotels, or infrastructure projects.