About The Role

Drive Growth Through Outstanding Client Partnerships at HSI

Are you energized by helping clients unlock the full potential of innovative solutions? Join our dynamic team at HSI where you'll shape the success stories of organizations committed to workplace safety and compliance.

Your Impact

As a Customer Success Manager-Small Business at HSI, you'll be the trusted advisor our clients count on. You'll drive retention, growth, and satisfaction by helping organizations transform their EHS and compliance programs. This is your chance to make a real difference in workplace safety while building a rewarding career.

What You'll Do

Partner with clients to develop and execute strategies that maximize their ROI
Build lasting relationships with key stakeholders across client organizations
Champion customer needs across HSI teams to drive continuous improvement
Maintain an impressive 95%+ net retention rate through proactive engagement
Drive account growth by identifying and securing expansion opportunities
Share customer insights that shape our product roadmap
Master our suite of solutions to become a trusted technical advisor

What Success Looks Like

Your clients consistently renew and expand their partnerships with HSI
You're meeting or exceeding quarterly revenue targets
Organizations see measurable improvements in their safety programs
Your feedback drives meaningful product enhancements
Clients view you as an extension of their team

What Makes You Stand Out

You're naturally curious and love learning new technologies
You thrive in fast-paced environments and own your outcomes
You balance strategic thinking with tactical execution
You're organized, detail-oriented, and always prepared
You build trust through reliability and expertise
Track record of success in customer-facing roles with revenue responsibility
Experience engaging with senior executives and stakeholders
Strong technical aptitude and ability to master complex solutions
Outstanding communication and presentation abilities
Experience with Salesforce and customer success platforms is a plus
Bachelor's degree or experience in customer success, sales, or account management
Knowledge of EHS and compliance is beneficial but not required
Earning Potential: Hourly (non-exempt) base pay plus uncapped commission, with first-year total earnings projected at $52,500+ (salary + commission)
Comprehensive Benefits: Access to healthcare, dental, and vision coverage, along with additional perks to support your well-being.
Support and Growth Opportunities: Take advantage of parental leave, tuition reimbursement, volunteer time, and resources for both personal and professional development.
Learning and Development: Gain unlimited access to HSI's Learning Management System and career training programs.
Remote Work Flexibility: Enjoy the convenience of working from home.
Generous Time-Off Policy: Recharge with our flexible vacation options.
Retirement Savings: Plan for your future with our company match for retirement contributions