About The Role

Schedule: Monday to Friday, 36.25 hours per week
Working Arrangement: Hybrid / On-Site

Contract Type: Permanent

About the Role

The Operations Manager – Guernsey reports to the Operations Director – Jersey and provides operational coordination, governance support, and delivery oversight across the Guernsey business. Acting as a central coordination point between Business Units and Shared Services, this role helps ensure operational matters, board reporting requirements, KPI MI inputs, and change initiatives are managed in a structured, consistent, and accountable way. You will work closely with operational leadership, the Data Metrics team, Business Units, and Shared Services to strengthen visibility, follow-through, and escalation across key operational activity. This role does not replace ownership within Business Units or Shared Services; it provides the structure, tracking, and escalation support that enables priorities to be delivered effectively.

Key Responsibilities

Coordinate preparation and delivery of board update reports, including gathering inputs across teams (with support from the Project Manager where applicable) and ensuring timely submission to the required standard
Partner with the Data Metrics team to coordinate accurate and timely inputs into KPI MI reporting suites, dashboards, and operational trackers
Track reporting actions, dependencies, and outstanding inputs; proactively follow up to maintain delivery discipline and quality
Identify, challenge, and escalate reporting gaps, inconsistencies, delays, and unresolved dependencies that require leadership input
Provide day-to-day operational oversight by tracking operational initiatives, agreed actions, and outcomes through to completion
Act as the central coordination and escalation point between Business Units and Shared Services to resolve cross-business operational issues
Identify recurring operational themes, dependencies, and blockers; translate insights into clear actions, risks, and escalation points
Participate as a member of the Policies and Procedures Committee and support governance standards and consistent ways of working
Lead and develop direct reports through regular check-ins, objective setting, prioritisation, and performance follow-up
Support structured project and change delivery by coordinating stakeholders, tracking risks/blockers, and ensuring operational follow-through after change activity

Required Qualification/Experience

Proven experience in operations management, operational coordination, governance, or delivery oversight in a multi-stakeholder environment
Strong organisational skills with the ability to manage multiple priorities, deadlines, and dependencies across teams
Demonstrated capability working with KPI MI, operational data, dashboards, and reporting packs, with high attention to detail
Strong communication skills, including the ability to coordinate inputs, provide constructive challenge, and drive actions to closure
Experience escalating risks/issues appropriately and supporting resolution of cross-functional operational challenges
People management experience or clear capability to lead, prioritise work, and build accountability within a team.

Preferred Qualification/Experience

Accounting background (part-qualified or qualified) or strong commercial awareness and understanding of operational performance drivers
Experience coordinating board reporting inputs and governance routines (actions, minutes, committee packs, dependencies)
Experience supporting change initiatives, workstream tracking, and delivery governance across business units and shared services
Familiarity working alongside data/metrics teams to define, validate, and improve MI inputs and reporting quality