Customer Event Operations Manager

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Customer Event Operations Manager – Contracts, Payments & Reconciliation is responsible for leading the end-to-end execution and governance of financial, contractual, and compliance-related activities across customer and internal events in LATAM. This role plays a critical position within the Customer Events Experience organization, overseeing the Back Office capabilities, including HCP/HCO contracts, payments execution, expense reimbursements, and meeting card reconciliation, ensuring compliance, financial integrity, and audit readiness at scale.

This role serves as a control tower for financial and compliance processes related to events, ensuring end-to-end governance, accuracy, and audit readiness, while partnering closely with Front Office teams to enable seamless event execution. Additionally, this role leads a team of specialists and coordinates cross-functional stakeholders (Finance, Compliance, Legal) to deliver predictable, compliant, and efficient event operations across multiple countries. This role will be a flexible working model in Bogotá.

Responsibilities may include the following and other duties may be assigned

• Lead contracts, payments, reimbursements, and reconciliation processes for all events
• Ensure compliance with Medtronic policies, regulatory frameworks, and audit requirements
• Manage HCP/HCO financial processes and transfer of value
• Oversee meeting card reconciliation and financial closure of events
• Provide operational leadership and performance management for the Back Office team
• Drive standardization, accuracy, and process efficiency across LATAM
• Act as a key interface between Events, Finance, Compliance, and Procurement
• Ensure timely and accurate financial execution supporting event delivery at scale

Required Knowledge and Experience

• Bachelor’s degree
• Five to Seven years of experience in: Event operations, finance operations, or compliance-related roles
• Fluent in English
• Contracts management, Payments and financial operations, Expense reimbursement processes
• Strong knowledge of: Compliance requirements (HCP/HCO interactions, transfer of value), Financial systems and reconciliation processes
• Experience managing: Operational teams or supervisors
• Strong: Attention to detail and risk management mindset, Stakeholder management and cross-functional coordination
• Ability to operate in high-volume, complex, multi-country environments
• Experience in MedTech, healthcare, or regulated industries ; Experience with: Concur, Ariba, ONIT, or similar systems, Event management ecosystems (Cvent, Workfront); Knowledge of: LATAM regulatory environments and compliance requirements and Contracts management, Payments and financial operations, Expense reimbursement processes are advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).