About The Role

DescriptionCustomer Service Representative

Pay $17.00 - $22.00 per hour

Job description

Western Heating & Air Conditioning is looking for a Customer Service Representative!

We are looking for a dependable, service-driven Customer Service Representative (CSR) to join our team! We want someone with integrity, strong initiative, and who agrees with our company philosophy to exceed the customer's expectations. Western Heating is a family-owned company that has been in business since 1967. We pride ourselves on ethical treatment of our customers and our employees.

Job Description

The CSR serves as the primary point of contact when customers call in. From handling inbound and outboard communication, scheduling, administrative support, and more. This role requires attention to detail, excellent phone communication, and the ability to thrive in a fast-paced environment.

Responsibilities

Answer incoming calls professionally and provide exceptional customer service
Schedule service appointments and coordinate technician dispatching
Assist with administrative tasks including data entry and documentation
Support internal communication between CSR staff and other departments
Maintain accurate customer records and service information
Assist in resolving customer inquiries and concerns
Prioritize tasks and manage multiple responsibilities effectively
Help maintain a positive, organized, and team-oriented office environment

Qualifications

Strong phone and communication skills
Excellent multitasking and organizational abilities
High attention to detail and accuracy
Ability to perform well under pressure in a fast-paced setting
Self-starter with strong initiative
Professional, patient, and well-spoken demeanor
Customer service and office experience preferred
Call center experience highly beneficial

Scheduling and Compensation

$17-$22 per hour, DOE (Dependent on Experience)
SPIFFs and referral bonuses available
Full-time: 32-40 hours per week
Monday-Friday, with Saturdays as needed

Benefits

Health insurance
Dental insurance
Employee discount
Paid time off
Traditional 401K + Roth IRA with 4% Employer match
Tuition reimbursement

QualificationsCompetencies

Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.

Education and Experience

Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.