Medical Assistant Lead - N

Job Description Summary

• ‎
• The Team Lead, Clinical is responsible for ensuring the seamless functioning of daily workflows, while also
• managing both clinical and back-office responsibilities. Key to this position is the ability to effectively schedule
• staff to optimize patient flow and uphold the facility's objectives.
• In addition to operational oversight, the Clinical Team Lead will cultivate an environment that prioritizes
• exceptional patient experiences and fosters a culture of trust and respect among team members. This includes
• providing strategic communication, training, and constructive feedback to all staff, enhancing their
• professionalism and productivity in delivering high-quality patient care.
• The Clinical Team Lead will collaborate closely with the Practice Supervisor to address additional priorities and
• initiatives, ensuring the practice operates at peak efficiency and effectiveness. ‎
• How will you make an impact & Requirements
• ‎

Responsibilities

• Oversee the daily clinical support operations of the assigned unit or clinic section.
• Support the daily operations of the practice to ensure a smooth office workflow.
• Handle callouts and need for re-scheduling.
• Assist the leadership with rounding on staff and collaborating on the development of goals/metrics

for staff performance.

• Assign patients to appropriate health practitioners to ensure optimal care.
• Create a patient-centered work environment where everyone is accountable for superior patient

experience.

• Assist with medical assisting duties, patient triage, and other back-office duties when needed (within

the scope of practice).

• Practice efficient use of resources, order supplies/materials, and oversee annual inventories.
• Oversee facility in terms of inventory and supply control; ensure exam/waiting rooms and lab/nursing

areas are stocked and sanitized.

• Address safety/emergency code procedures and infection control standards.
• Participate in required meetings and training.
• Assist all New Hires with onboarding ensuring NH has login information and a quiet workstation, with

• regular check-ins to address any issues. Coordinate additional training after the new hire completes
• orientation week.

• Perform all clinical best practices in taking care of patients.
• Monitor Athena Buckets and assist when needed in dropping claims.
• Answer phones in high volume periods and help address patient complaints or concerns.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Clinical Certification (LPN, CMA, RMA) preferred.
• 1+ years of direct healthcare experience of similar scope.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions,

and procedure manuals.

• Ability to write routine reports and correspondence.
• Ability to speak effectively to patients, staff, Providers, and other employees of the organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.
• Proficiency with EMR systems and software applications, including Microsoft Office Suite. Athena

knowledge preferred.

• Ability to serve as a proactive leader committed to excellence in clinical practice and team

development.

• Ability to work independently in a fast-paced, cross-functional environment.

Physical Demands

• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force

• frequently or constantly to lift, carry, push, pull, or otherwise move objects. Repetitive motion.
• Substantial movements (motions) of the wrists, hands, and/or fingers. The worker must have close
• visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing;
• viewing a computer terminal; extensive reading. Ability to lift to 15 lbs. independently not to exceed
• 50 lbs. without help.