Client Implementation Lead

Job Description Summary

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SUMMARY

The Client Implementation Lead is a recognized subject-matter expert who operates with minimal supervision and is the primary point of accountability for an area of client implementation work.

Decisions impact function-wide results. This job proactively addresses undefined problems, makes recommendations that influence functional strategy, and synthesizes input across multiple stakeholder

groups.

This job owns the most complex and high-visibility client implementations, shapes the implementation

framework, and serves as the internal and external authority on implementation best practices at the organization. ‎

How will you make an impact & Requirements

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KEY RESPONSIBILITIES

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
• Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
• Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
• Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
• Lead root cause analyses on implementation failures and develop corrective action plans.
• Represent implementation in cross-functional strategic discussions and product development

forums.

• Mentor senior consultants and lead the knowledge development agenda for the implementation

team.

QUALIFICATIONS

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
• Expert-level knowledge of implementation methodology and client onboarding lifecycle

management.

• Strong track record of influencing cross-functional teams and driving systemic improvements.
• Excellent stakeholder management and executive communication skills.
• Healthcare or health services industry experience strongly preferred.

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Compensation

• $119,312.00 to
• $178,968.00