Service Delivery Manager (Fixed Term)

Job Title: Service Delivery Manager

Reports to: Regional Director

ROLE OVERVIEW

• DVT Service Delivery Manager (SDM) is responsible for the successful end-to-end
• delivery of DVT’s professional services and solutions at key clients (or a portfolio of clients)
• while maintaining strong client relationships. Supporting account growth and ensuring high
• levels of client satisfaction and trust is a key success factor.
• The SDM forms part of the senior leadership at DVT that ensures DVT’s growth as a leader
• in AI-driven software and data engineering globally.
• This role bridges client, delivery teams, and commercial outcomes and may include line
• management of delivery staff. In larger accounts, the Service Delivery Manager may have
• Engineering Managers as direct reports who manage delivery teams at a client.
• The SDM works in close partnership with the DVT Client Partner. Whilst the DVT Client
• Partner is responsible for the overall strategy and growth of a DVT client account, the SDM
• acts as the primary day-to-day client contact, technical and delivery leader for the account,
• ensuring that DVT consistently delivers high-quality outcomes while maintaining account
• profitability and expanding our presence within the client organisation.
• This role combines delivery leadership, commercial awareness, technical advisory capability,
• and people leadership.

KNOWLEDGE AND SKILLS

Commercial Health and Account Performance

• Ensure engagement remain commercially healthy while driving strong client outcomes.
• Monitor and manage revenue, margin, and utilisation across the assigned client portfolio.
• Ensure delivery profitability and commercial discipline.
• Identify opportunities for service expansion or additional technical support.
• Support the Client Partner in structuring new engagements.
• Ensure commercial agreements align with delivery realities.
• Proactively manage risks affecting commercial performance.

Service Delivery and Technical Excellence

• Ensure that DVT delivers high quality technical outcomes while maintaining strong delivery discipline and client satisfaction.

Key Focus

• Oversee the delivery team of DVT services across assigned client engagements.
• Ensure high technical standards and delivery excellence.
• Monitor delivery performance, quality, and client satisfaction.
• Proactively manage delivery risks and resolve issues early.
• Support delivery teams in removing blockers and improving effectiveness.
• Ensure projects align with client technical strategy and delivery expectations.
• Act as a senior escalation point for delivery challenges.

Client Partnership and Technical Advisory

• Build trusted relationships within the client organisation and position DVT as a strategic technical
• partner.

Key Focus

• Build strong relationships with technical stakeholders and leadership.
• Develop a deep understanding of the client’s technology landscape and priorities.
• Provide technical guidance and insight on potential change initiatives.
• Identify opportunities where DVT capabilities can support client transformation.
• Collaborate with the Client Partner to expand the strategic relationship.
• Ensure the client experiences DVT as proactive, knowledgeable, and outcome-focused.
• Respond quickly to new opportunities (PS, solutions or capability needs).
• Collaborate with the client at all levels of the organisation.
• Shape opportunities rather than simply react to them.
• Ensure consultants proposed are strategically positioned.
• Own the responsibility of proposals for your clients.

Team Leadership and Consultant Success

Ensure DVT consultants working within the account are supported, engaged, and successful.

Key Focus

• Provide line management for consultants within the client account.
• Support consultants with career growth, feedback, and development.
• Work with competency leaders on performance management and skills development.
• Ensure consultants feel supported, motivated, and connected to DVT.
• Monitor consultant utilisation, wellbeing, and workload balance.
• Ensure consultants represent DVT professionally within the client environment.

REQUIREMENTS

Essential Skills & Experience

• Required: Under grad or post grad BSc IT, BSc Com Sci, BEng Elec, together with a

business management qualification.

• 8–12+ years total experience in IT SDLC/ software delivery environments
• 5+ years in delivery leadership roles, such as:
• Delivery Manager
• Programme Manager
• Senior Project Manager
• IT Head
• Product Ownership
• Proven experience managing:
• multiple projects or accounts simultaneously
• client-facing delivery in enterprise environments
• commercial success and growth

PERSONAL ATTRIBUTES

• You a natural persuader, influencer and manager. And that’s why you are a

suave communicator.

• You love working with people and liaising with external forums to keep

abreast with industry best practice.

• You cope well with pressures & setbacks and have a high tolerance for

ambiguity. But also know how to get more ‘black & white’ out of the grey.

• You get a kick from closing business opportunities and selecting and

assigning staff to suitable projects/clients.

• You are a great communicator and living the Agile values as part of your

• lifestyle.
• WHY JOIN DVT?

• Be the creative voice of a growing tech company with global reach.
• Work in a dynamic, innovative environment with top-tier talent.
• Hybrid working model with opportunities to lead impactful creative initiatives.
• Competitive salary and benefits.