Customer Service Coordinator

Job Responsibilities

• Daily cooperation with Sales Managers and customers;
• Coordination of orders, deliveries, and new projects;
• Monitoring and control of warehouse inventory levels;
• Administration of customer contracts;
• Coordination and resolution of customer complaints, claims, and requests;
• Data entry and maintenance in the company's information systems.

Candidate Requirements

• Higher education;
• Good command of English, both spoken and written (knowledge of Russian will be considered an advantage);
• Excellent communication, planning, and organizational skills;
• Ability to effectively manage multiple tasks simultaneously and set priorities;
• High level of accuracy, sense of responsibility, and customer service orientation.

We Offer

• Competitive remuneration based on your experience, knowledge, and competencies;
• DS Smith offers a competitive and transparent bonus scheme that, following the probation period, provides an opportunity to earn up to an additional 50% of the base salary, depending on achieved results and individual performance;
• 24/7 accident insurance;
• Private health insurance after the probation period;
• Gifts for work anniversaries and various employee recognition programmes;
• Career and professional development opportunities within an international company;
• Work in a professional, responsive, and supportive team;
• Company events and team-building activities throughout the year;
• A stable and long-term position within an international company.

Gross monthly salary: EUR 2000.

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