About The Role

Our client is a private equity-backed roofing and exteriors group in the United States, operating a family of regional brands across more than a dozen states. They restore homes and commercial properties after storm damage and work directly with insurance carriers on their customers’ behalf. They grow by acquisition, and every brand they bring in has to be stood up inside one shared AccuLynx environment: new locations, new users, new roles, new document templates, new automations.

That work is this role. You are not an AccuLynx user who also helps out with admin tasks. You are the administrator — the person who configures the platform at a structural level, keeps it clean as the business scales, and is the first person anyone in operations, sales, or the field comes to when AccuLynx is not behaving the way it should.

It takes a particular kind of person. Someone who can hold five open workstreams at once without dropping the detail on any of them. Someone who tests an automation properly before switching it on for hundreds of users. Someone whose Excel files are clean enough that a colleague can pick one up and use it without asking a single question. If you like owning a system rather than just working inside one, this is a seat where that ownership is visible every day.

Key Responsibilities

AccuLynx Administration — Primary Function
This is the core of the role. You own AccuLynx at the admin level.

Serve as the primary AccuLynx system administrator, responsible for all backend configuration, setup, and ongoing management of the platform
Set up and configure new users, roles, permissions, and access levels across the organization
Build and maintain workflows and automations within AccuLynx to improve operational efficiency and reduce manual work
Configure and manage contract templates, document setups, and SmarterDocs integrations within the platform
Manage location setup and configuration across all company offices and branches within AccuLynx
Maintain the integrity and organization of the AccuLynx environment, ensuring data is clean, structures are logical, and the system supports the business as it scales

Support & Issue Management

Serve as the internal AccuLynx support resource, triaging user issues, resolving configuration problems, and escalating to the vendor when necessary
Manage a support queue for AccuLynx-related requests from operations, sales, and field teams
Build and maintain user-facing documentation and training materials to support platform adoption and self-service
Proactively identify system gaps, user pain points, and opportunities to improve the AccuLynx setup

Workflow & Automation

Design, build, and maintain automated workflows within AccuLynx to streamline operations across the full project lifecycle
Identify repetitive manual processes and replace them with reliable automations that save time and reduce error
Test automations thoroughly before deployment and monitor their performance after launch
Collaborate with operations leadership to prioritize automation opportunities based on business impact

AI Tools & Productivity

Use AI tools strategically and fluently as part of the daily workflow, for documentation, process improvement, support response drafting, and system optimization
Stay current on AI capabilities relevant to CRM administration and operations, and bring new ideas to the team proactively
Apply AI to accelerate output without sacrificing accuracy or quality

Excel & Data Management

Build and maintain advanced Excel workbooks for tracking, reporting, and data analysis across system administration tasks
Use Excel to audit AccuLynx data, prepare import files, track user adoption, and produce operational reports
Work at an advanced Excel level daily — pivot tables, VLOOKUPs and XLOOKUPs, formulas, and structured data management

Multitasking & Operational Coordination

Manage multiple ongoing projects, support requests, and configuration tasks simultaneously without losing accuracy or momentum
Communicate clearly across internal teams about system changes, new features, and upcoming workflow updates
Coordinate with operations, sales, finance, and field teams to ensure the AccuLynx platform reflects how the business actually works
Demonstrated, hands-on proficiency in AccuLynx at the administrator level, not just as an end user. This is a hard requirement.
Experience with AccuLynx system setup including user configuration, role management, location management, contract setup, and workflow automation
Advanced Microsoft Excel skills — pivot tables, VLOOKUPs and XLOOKUPs, data cleaning, and reporting are daily expectations
Strong AI tool fluency — you use AI daily and effectively, not occasionally
Proven ability to manage multiple workstreams and priorities simultaneously without losing detail or accuracy
Strong written and verbal communication skills — you can explain technical configurations clearly to non-technical stakeholders
Self-directed and reliable in a fully remote environment

Preferred Qualifications

Experience with SmarterDocs for contract and document configuration within AccuLynx
Familiarity with Zoho Desk for support ticket management and customer service workflows
Experience with Smartsheet for project tracking, reporting, or operational management
Background in roofing, field service, construction, or insurance restoration industries
Experience supporting ERP platforms or managing cross-system data workflows
Background in CRM or platform administration for a multi-location or multi-branch organization

Tools & Software

Primary platform

AccuLynx (administrator level) — users, roles, permissions, locations, job workflow, Automation Manager, contract and document templates
SmarterDocs for contract and document configuration

Data and reporting

Microsoft Excel at an advanced level — pivot tables, VLOOKUP / XLOOKUP, INDEX-MATCH, data cleaning, import file preparation
Smartsheet for project tracking and operational reporting (preferred)

Support and productivity

AI tools used daily for documentation, drafting, and process improvement
Zoho Desk for support ticket management (preferred)
Microsoft Teams and OneDrive for collaboration and file storage
Hubstaff for time tracking

What Makes You a Great Fit

AccuLynx is a platform you know deeply. You understand how it is structured, how to configure it correctly, and how to fix it when something is off.
You build automations that actually work and get adopted, because you tested them, documented them, and trained people on them.
Your Excel files are clean, accurate, and built to be used by others, not just by you.
You use AI tools the way a skilled professional uses any tool — strategically, consistently, and to real effect.
You manage five open items at once and nothing slips, because your own system is as organized as the systems you administer.

What We Offer

Up to $13/hour
100% remote work
Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

To apply

Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link: https://assessment.aptiveindex.com/s/Hgp0yyxyPBIT

A quick note on how we will reach you: our recruitment team communicates primarily through Telegram, using the mobile number on your application and resume. Please make sure that number is active and registered on Telegram, since this is where screening and interview scheduling happen. If it is not registered yet, you can set it up right after you apply — it takes only a few minutes and keeps your application moving without delay.

By applying, you consent to being contacted via the contact information provided in your application for recruitment purposes only.

Because of the volume of applications we receive, we're only able to follow up directly with candidates whose experience closely matches this role. If you don't hear from us within 10 days, please know we genuinely appreciate your interest—and we'd welcome your application to future openings that may be a stronger fit. Thank you for considering Remote Raven, and all the best in your search.

A note on scheduling: initial interviews run in US Mountain Standard Time (MST) within a 3:00 AM – 1:00 PM MST window. We know that takes flexibility around the time difference, and we genuinely appreciate it.