LATAM

• Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST)
• Salary: $1,250/month → $1,500 after 90 days

Employment Type: Full-Time, Long-Term

Who We Are

• At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies.
• Our goal is simple. We build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support.
• We look for people who want stability, growth, and a place where their work actually matters.

What We’re Looking For

We’re looking for someone who takes full ownership of the customer experience, not just handling tickets but actively managing relationships. You follow up without being asked, communicate clearly and confidently, especially in challenging situations, and stay organized enough to track and quantify your daily activity. You are proactive, detail oriented, and understand that consistent follow up is key to both customer satisfaction and business growth.

Requirements

Required Experience and Qualifications

Core Experience

• 3+ years in a U.S.-facing, outbound-driven customer service role
• 2+ years managing high-volume workflows, consistently handling 40+ daily customer interactions with full ownership and follow-through
• 2+ years of proven experience resolving and confidently de-escalating customer issues with professionalism and control

Tools and Systems

• 2+ years of hands-on CRM experience (Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar)
• 2+ years of VoIP system experience (RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent)

Communication

2+ years working in fully English-speaking environments with strong spoken and written communication (C1/C2 level)

What Sets You Apart

• Proven ability to consistently report and improve performance using real metrics (daily contacts, follow-up rates, conversions)
• 2+ years of direct impact on customer retention or revenue outcomes
• 1+ year of experience working with U.S. franchises, home services, or service-based businesses

Work Setup Requirements

• Personal computer and reliable internet connection
• Ability to handle calls during your shift
• All tools (email, CRM, internal platforms) are provided by the company

A Quick Note on Schedule

This role follows standard U.S. business hours. Some teams may occasionally require flexibility depending on time zones or business needs. This is not frequent, but being open to occasional adjustments can be helpful.

Application Process

Complete application + screening questions

Introduction video + Assessment

Live interview with our team

Placement & client onboarding

Visit website

Grow your team with ScaleSource.

Looking to add a new person to your team that`s full-time? Want to spend 75% less for the exact same skill level of talent you’d get with a W2 employee? This is a NO-BRAINER!

Tired of Upwork? Tired of freelance engagements? Tired of overpaying for underperforming W-2 employees? We provide you with a full time remote team member that’s actually on your team, part of your culture and brand, absolutely no different than the workers physically in your office, but for 75% less cost.