I.T. Technician

Faber & Brand, LLC is a growing law firm specializing in debt collection across 9 states. We are seeking an inquisitive individual interested in developing a broad range of technical skills to join our I.T. Team. The selected candidate will receive extensive training introducing them to industry specific software and workflow automation.

Benefits: Comprehensive benefits package including 401(k), health insurance, and Paid Time Off

Responsibilities

• Troubleshoot data driven automations
• Create and revise templates for legal documents using conditional fields and tags
• Write SQL queries to address business questions and concerns
• Analyze and identify errors or gaps in logic
• Assist office staff with hardware requests and malfunctions
• Review and complete tasks through support portal

Training Objectives

• Learn to navigate and troubleshoot legal collections software
• Work with I.T. ticket board
• Become familiar enough with database structure to produce SQL reports
• Gain understanding of workflows

Requirements

• Analysis - Review existing templates and workflows to identify issues
• Pattern Recognition - Identify repeat or related issues
• Problem Solving - Propose solutions or inquire with other I.T. Staff to develop solutions
• Communication - Clearly explain identified issues and/or proposed solutions to other I.T. Staff
• Programming Language - Beginner level familiarity with at least one programming language