Sr. Analyst, Operations Enablement Team

Note: This is a hybrid role that requires a blend of in-office and remote work.

Position Overview

The Sr. Analyst, Operations Enablement Team is a senior professional role responsible for enabling efficient, data-driven operations across the Forward Stocking Locations (FSL) and Transportation network. This position provides site coverage , reporting, metric tracking, program execution, and operational support across core programs, including Transportation; FSL fulfillment services such as Replacement Device and Expert Setup (RDES), New Device and Expert Setup (NDES), and 5G initiatives; as well as future rollouts. The role translates operational data into actionable insights, supports continuous improvement, and ensures alignment with field service operations through structured communication and stakeholder engagement.

Key Responsibilities

• Demonstrate practical AI proficiency , including writing effective prompts, using generative AI to summarize, draft, analyze, and improve workflows, and creating basic custom GPTs or similar assistants to support team productivity, knowledge-sharing, and customer-focused outcomes.
• Generate, validate , and distribute operational reports covering transportation spend , receiving, exceptions, cycle counts, overtime, and productivity metrics to identify trends and optimization opportunities
• Monitor and track KPIs across FSL and Transportation; perform variance, root-cause, and trend analyses to identify cost drivers and lead cost optimization initiatives, including process, network, and vendor/pricing improvements.
• Support financial planning and forecasting activities by tracking budgets versus actuals, analyzing variances, and identifying risks and opportunities impacting cost and operational performance.
• Support execution and continuous improvement of operations programs (Transportation, RDES, NDES, 5G), including process documentation, SOP updates, and scalable rollout readiness.
• Provide site and program coverage as needed to maintain service continuity and support field operations.
• Partner with cross-functional teams to prioritize initiatives, align on targets, and ensure consistent reporting standards.
• Prepare and deliver concise updates for leadership; develop dashboards and summaries to inform decision-making.
• Participate in and facilitate recurring meetings (weekly production, daily standups, KPI reviews, cross-functional syncs); capture actions and drive follow-up.
• Ensure data integrity and governance across reporting systems, dashboards, & tools; escalate anomalies and propose corrective actions.
• Perform other responsibilities as assigned by leadership in alignment with the scope of the role.

Education and Experience

• Bachelor’s degree in Supply Chain , Operations Management, Business, Analytics, or related field; or equivalent experience.
• 2-3+ of experience in operations analytics, supply chain, transportation, or field service support in a fast-paced environment.
• Proven experience creating KPI frameworks, dashboards, and operational reports; familiarity with FSL or last-mile logistics preferred.
• Hands-on experience supporting program rollouts and continuous improvement initiatives.

Knowledge, Skills, and Abilities

• Advanced analytical skills with proficiency in Excel/Google Sheets (pivot tables, lookups), and data visualization tools (e.g., Power BI, Tableau) a plus .
• Strong understanding of operations metrics (inventory health, exceptions, cycle counts, throughput, overtime) and transportation KPIs.
• Ability to synthesize complex data into clear, actionable insights and recommendations.
• Excellent communication and meeting facilitation skills; comfortable presenting to stakeholders and leadership.
• Detail-oriented with strong organizational skills; able to manage multiple priorities and deadlines.
• Collaborative mindset and stakeholder management skills across operations, logistics , and field service teams.
• Process-oriented with a continuous improvement focus; experience with SOPs and change management is beneficial.

Travel Requirements

• 20% travel

Physical Demands

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to