Office Coordinator

At the Tom James Company, an office professional supports our sales team members, store leaders, and key organizational leaders fulfilling our mission to be a global leader in the fashion industry. An office professional is a valued member of the Tom James support team.

We currently have a part-time opening in our Cincinnati, OH office. Our position is for 24 hours per week at $19.50 per hour. We offer a generous PTO plan, paid holidays, and a 401(k) plan. Regular onsite attendance required.

RESPONSIBILITIES

Order Entry

Entering Order Tickets, Customer Order Forms, and customer payments daily

Receiving & Shipping

• Unpacking received shipments daily
• Prepping and steaming (if necessary) garments for delivery; placing on proper Sales Professionals rack
• Processing returns, remakes and alterations
• Prepares all clothing for delivery by sales professional
• Picks up and delivers client items as needed

Alterations

• Entering all alteration instructions into the proprietary system
• Delivering/picking up garments to/from outside (contract) tailors
• Compiling Alteration Expense Summary for in-house tailors and sending to Accounting

Telephones/E-Mail/Mail

• Answering incoming phone calls and giving messages to Sales Professional
• Checking store e-mail daily and giving all information to the proper person(s)

Bank Deposits/Errands

• Makes follow-up calls to factories, customers, and corporate office
• Performing other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Experience with social media platforms for marketing and research purposes
• Extensive knowledge of computer, Microsoft Office software and Google Docs
• Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines
• Strong organizational skills
• Ability to bend and lift 20 lbs.
• Valid Driver’s License (Exception: larger metropolitan areas)

RESPONSIBILITIES

Receiving & Shipping

• Unpacking received shipments daily
• Prepping and steaming garments for delivery and placing on Sales Professional's rack
• Processing returns, remakes, and alterations
• Preparing clothing for delivery by Sales Professional
• Picking up and delivering client items as needed

Alterations

• Entering alteration instructions into the proprietary system
• Delivering/picking up garments to/from outside contractor tailors
• Preparing alteration report for corporate office

Telephones/E-Mail/Mail

• Answering incoming phone calls and relaying messages to appropriate Sales Professional
• Checking store e-mail daily and forwarding information to relevant person(s)
• Making bank deposits and running errands
• Making follow-up calls to factories, customers, and corporate office
• Performing other duties as assigned

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

• Experience using social media platforms for marketing and research purposes
• Strong computer skills, including proficiency with Microsoft Office and Google Docs
• Ability to multi-task in a fast-paced environment, prioritize multiple projects and consistently meet deadlines
• Strong organizational skills
• Ability to bend and lift 30 lbs.
• Valid driver’s license except in larger metropolitan areas where driving is not required