About The Role

#LI-DNI

Regular travel, including overnight stays, to client locations to install Edward Jones branch offices
Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment
Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed
Accurately track work time, update task status in the online system, and document ticket resolutions
Follow escalation procedures to ensure timely resolution of issues
Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs
Provide technical support with minimal disruption to client operations
Train clients on the use of new hardware and technologies
Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits
Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve
Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations
Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities
Monitor and manage ticket queues, assuming ownership of tickets as needed
Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance
Deliver excellent customer service at all times
Perform related project work as assigned

Willingness to travel regularly to client locations, including air travel and long-distance driving
Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations
Ability to work independently to complete maintenance, projects, and IMAC calls efficiently
Provide coverage for other service areas when required
Maintain high speed internet access
Maintain residence in assigned territory
Carry a company issued cell phone and respond when called upon
3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions

Bachelor's degree from accredited college or technical school OR equivalent field service experience
Able to use all related computer hardware and software
Able to use job related tools
Able to safely use step ladder
Able to lift and/or move up to 100+ pounds of equipment
Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle.
Provide documentation verifying a minimum age of 21 to meet company car insurance requirements.
Maintain residence in assigned territory