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OTC Analyst
POL Aptiv Services Poland S.A. · Krakow, Poland
About The Role
Your Role
As an OTC Analyst, your daily work will be related to
- Collections Management
- Resolving customer financial inquiries professionally and efficiently
- Managing due and overdue balances through Collections Workflow tools
- Engaging with customers via phone, email, and other communication channels
- Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)
- Financial Reporting & Documentation
- Preparing and distributing customer account statements
- Generating timely reports including Past Due reports and Forecasts
- Creating and maintaining comprehensive desktop procedures
- Process Improvement & Collaboration
- Identifying opportunities for continuous process improvement
- Contributing to project teams as needed
- Escalating and following up on issues through appropriate channels
- Ensuring Key Performance Indicators are met and service excellence is maintained
- Collaborating effectively with other Versigent departments
- Participating in scheduled conference calls
Your Background
- Bachelor's degree in Finance , Accounting, or related field
- Minimum 2 years of relevant work experience
- Proficient knowledge of SAP systems
- Fluent English communication skills (both written and verbal); additional language proficiency is advantageous
- Advanced Excel skills
- Strong analytical abilities and excellent communication skills
Why join us?
- You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
- You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
- You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv
- Private health care (Signal Iduna) and Life insurance for you and your beloved ones
- Well-Being Program that includes regular webinars, workshops, and networking events
- Hybrid work (min. 47 days/yr of remote work, flexible working hours)
- Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
- Access to sports groups and Multisport card
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