About The Role

Current Employees

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CORE JOB FUNCTIONS

Provides clinical support for staff and serves a Subject Matter Expert. Supports hospital operations and collaborates with senior leadership. Fosters a positive, collaborative, and patient-focused culture and work environment. Acts as a liaison between departments to ensure effective communication. Optimizes workflows and identifies opportunities to enhance quality of care. Possesses strong critical thinking skills and addresses/escalates issues in real-time. Coordinates emergency teams (after hours/weekends/holidays) and assist with Command Center setup. Manages clinical and non-clinical emergencies, including notifications to leadership and external agencies (e.g., medical examiner, law enforcement). Ensures compliance with healthcare regulations (CMS, Joint Commission) and standards of practice (Tracer methodology). Supports policies, procedures, and emerging technologies to improve operational efficiency and patient outcomes. Develops and implements quality initiatives/programs focused on patient safety and satisfaction. Addresses and resolves patient or family concerns promptly and professionally. Promotes accountability and provides recommendations based on staff performance. Optimizes patient flow and throughput while contributing to high standards of patient care. Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education

Bachelor’s degree in relevant field

Certification and Licensing

Registered Nurse Licensing (RN)

Experience

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes

Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.