About The Role

As an Operations Specialist to join our team. The ideal candidate will have a strong understanding of the NOC Operations, experience in Fault Management, Configuration Management and Problem Management for Enterprise Networks (Private Wireless LTE. This role requires a blend of expertise in Multi-Domain Network Elements.

Resolution & providing technical support for the incidents reported/request for RAN nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
Resolving & providing technical support for the incidents reported/request for IP Nodes like 7750 & 7250 Routers (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
Manages technical escalations for technical requests, emergency cases, and outages internally and towards customers.
Collaborates with stakeholders like GDC, Care, Field & Customer to resolve the issues.
Participate in CAB/CR meetings. Preparing & validating the MoPs and executing the CRs with 100% FTR.
Analysis of Performance-Degraded KPIs and their resolutions.
Analyzing the RCAs, preparation of final Incident Report and the requests, Submission.
Knowledge Transfer & Mentoring the team.
Automate the daily Preventive & Repetitive Tasks.

Must Have

Bachelor’s degree. with mimimum 5 - 10 years of experience in L2 for IP & RAN.
Good understanding of IP V4 & IP V6.
Excellent Troubleshooting & Configuration experience on Nokia 7750 & 7250 routers.
Excellent Troubleshooting & Configuration experience on Nokia AirScale radio products.
Understanding of the ITIL Process Framework.