About The Role

The Administrative Support Assistant plays a vital role within the Undergraduate Programs Office, providing essential administrative support to ensure the efficient operation of office functions. This multifaceted position encompasses various responsibilities, including office management and support, petition processing, event coordination, and student worker onboarding and payroll. The ideal candidate will possess a combination of high-quality service, administrative skills, attention to detail, and a commitment to supporting student success.

Provide office management functions, including reception and customer service duties, academic advising appointment check-in process, calendar maintenance, communication with internal and external constituents, support for employee recruitment, and other processes/functions to ensure smooth operation of the advising unit.
Manage and carry out the petition entry/filing process for the college; serve as liaison between advising unit and Vol Core petition process; coordinate with advisors, directors, registrar team and others to facilitate the review and resolution of course petitions in a timely manner.
Support and/or manage the planning and execution of unit and college programs and events, including commencement; returning/new student advising; Venture LLC; honors and student success initiatives; unit gatherings, retreats, meetings; and other unit or college events.
Assist with the management of the student worker program including hiring, onboarding, ongoing training and other forms of student worker guidance to support the effective and efficient operation of the unit.
Attend unit and college meetings, participate in professional development opportunities, and support other unit/college initiatives and special projects as needed.

Required Qualifications

Education: High school diploma or GED required
Experience: Proven experience in administrative support roles in office or customer service environment.
Knowledge, Skills, Abilities:
Strong organizational and time management skills, with the ability to prioritize tasks effectively.
Excellent communication and interpersonal abilities, with a customer service-oriented approach.
Proficiency in office software applications, including Microsoft Office suite and database management systems.
Ability to utilize technology for cloud-based file storage, room reservations and event scheduling.
Ability to work both independently and collaboratively in a fast-paced environment, demonstrating flexibility and adaptability.

Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Preferred Qualifications

Education: Associate’s degree preferred
Experience: Proven experience in administrative support in an academic setting.
Knowledge, Skills, Abilities:
Proficiency in student information systems (Banner).

Work Location

Location: Knoxville, TN
Onsite

Compensation and Benefits

UT market range: 04
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

To express interest, please submit an application with the noted below attachments.

Resume
Cover Letter

About The College/Department/Division

The Haslam College of Business (HCB) is a destination for future leaders. Our programs equip students with practical knowledge, critical thinking skills, global perspectives and the expertise needed to thrive in the competitive business world. The HCB Undergraduate Programs Office provides comprehensive academic advising services for approximately 9,900 undergraduate students. The college has a collaborative advising team focused on assisting students in developing and implementing sound educational plans consistent with their values and academic and career goals.