About The Role

We are looking for a motivated and organised Administrative Assistant to join our Facilities Services team. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a busy and varied environment.

Working as part of the Single Corporate Services model, you will provide administrative support across Facilities Services, with a primary focus on processing staff ID badges and access requests for Isle of Wight NHS Trust.

Main Duties of the Role

As an Administrative Assistant, you will

Process and maintain staff ID badge and access requests accurately and efficiently.
Maintain electronic records and databases, ensuring information is accurate and up to date.
Act as a first point of contact for enquiries received by telephone, email and in person.
Welcome visitors and provide information, guidance and signposting to the appropriate department or team member.
Support the wider Facilities Services administration team with a variety of clerical and administrative tasks.
Contribute to continuous improvement initiatives across the department.

What We Are Looking For

We are seeking someone who is

Professional and approachable.
Customer focused and committed to delivering a high-quality service.
Able to work independently as well as part of a team.
Flexible, reliable and able to manage competing priorities.

Working for Us

As part of the Single Corporate Services team, you will support services delivered across both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust. The role is primarily site based and may occasionally require travel between locations in line with service needs.

This is a fantastic opportunity to join a supportive team and contribute to the delivery of efficient services that support patient care and frontline staff across the Trust.

For full job details and person specifications, please refer to enclosed job description.

Essential

GCSE English (or equivalent).  
Experience of working in a customer service environment.
Good IT skills, including Microsoft Word and Excel.
Excellent verbal and written communication skills.  
Strong organisational skills and attention to detail.  
The ability to manage confidential information appropriately.

Desirable

NVQ/BTEC Level 2 in Business Administration or equivalent qualification.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.   

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs. 

For more information, please see our  People and OD Strategy 2026