Vendor Support Specialist- Cyber Lines

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Ingram Micro has earned Great Place to Work Certification ™ for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canada has also been recognized on the Canadian 2026 Best Workplaces in Technology list.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.

Role Summary: The Vendor Support Specialist, Cyber Lines plays a pivotal role in driving the success of Ingram Micro's rapidly growing Cybersecurity Business Unit. Acting as a key liaison between Licensing desk, vendor partners, and internal teams, this role is responsible for coordinating critical business operations across order management, pipeline visibility, vendor programs, and customer engagement initiatives. Through proactive communication, operational excellence, and strong stakeholder collaboration, the incumbent ensures opportunities are tracked, orders are fulfilled efficiently, vendor requirements are met, and business growth objectives are successfully achieved.

Responsibilities

• Serve as the primary point of contact between the Licensing Desk and vendor partners, track quotes and purchase orders, driving timely quote/order completion within SLA targets, and ensuring accurate, proactive updates are provided to all relevant stakeholders.
• Manage administrative processes related to vendor returns in strict compliance with established return policies, ensuring no financial loss to Ingram Micro.
• Proactively resolve shipment-related issues, provide timely updates on changes to Canadian pricing, and support reseller authorization processes to maintain operational efficiency and customer satisfaction.
• Collect, maintain, and distribute pipeline and opportunity data from vendor partners, ensuring Sales, the Licensing Desk, and cross-functional teams have accurate and consistent information to effectively track, manage, and advance business opportunities.
• Handle inbound inquiries, route escalations, manage follow-up emails, and coordinate meeting scheduling.
• Work closely with Marketing Account Managers to ensure collecting, validating, submitting, and tracking vendor incentive and MDF claims, ensuring all submissions meet vendor program requirements and are completed accurately within established timelines.
• Conduct follow-ups with customers from webinars and vendor-sponsored events to discuss vendor programs and assess interest in exploring the vendor's portfolio.
• Manage first-level opportunity engagement for new business, renewals, and upsell opportunities by conducting preliminary qualification, assessing customer requirements, and engaging Business Development Managers or pre-sales engineers as needed to provide technical expertise and support opportunity development.
• Recruit customers and partners for marketing events through outbound phone calls, email campaigns, and follow-up communications to drive event attendance and engagement.

What you bring to the role

• Typically requires a bachelor's degree or an equivalent combination of education and experience.
• 0-3 years of experience in sales support roles who are eager to continue building their career in Cybersecurity.
• Experience in sales, IT distribution, or the partner/channel ecosystem is considered an asset but is not required
• Strong verbal and written communication skills with a professional and customer-focused approach.
• Highly motivated, ambitious, organized, and results oriented.
• Works collaboratively as a team player and demonstrates resourcefulness in overcoming challenges.
• Able to learn things quickly and work in a fast-paced environment.
• Proficiency in French is considered a strong asset.
• This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

The typical base pay range for this role across Canada is $57,000-62,000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors, including work location, complexity and responsibility of role, job duties/requirements, and relevant experience and skills. This is a new role and will not use AI for screening applicants.

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micro’s Commitment to ESG (Environment, Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.