About The Role

Unizen is a London-based technology service provider focused on helping ambitious businesses grow through effective use of technology. The company delivers technology business transformation projects, expert managed IT and cyber security operational service with guaranteed outcomes that are designed to make technology a driver of business success

Job Title: Solutions Engineer (Managed Services)

Salary Range: £45,000 - £65,000

Reports To: Technical Director

Location: Hybrid - 3 days on site / 2 days work from home (with occasional travel to client sites).
Company Offices : 79-81 Borough Road, London, SE1 1DN

About the Role

We are looking for a technically capable, solutions-focused engineer who enjoys solving complex problems and helping clients get the most from technology.

This is not a traditional support role. While you will assist the Service Desk with escalated incidents when required, a primary responsibility will be delivering technical project work, designing and implementing solutions, improving client environments, and acting as a senior technical resource across the business.

Key Responsibilities

Solutions & Projects (Primary Focus)

Design, implement and document technical solutions for clients.
Lead or participate in infrastructure and cloud migration projects.
Deploy and configure Microsoft 365 technologies including:
Entra ID
Exchange Online
SharePoint Online
Microsoft Teams
Intune
Defender
Implement Azure services where appropriate.
Design and implement secure networking solutions including:
Firewalls
VPNs
Switching
Wireless networking
Deliver Microsoft Intune deployments including Autopilot and endpoint security.
Assist with security improvement programmes including:
Conditional Access
MFA
Defender
Secure Score improvements
Cyber Essentials
Produce high-quality technical documentation, runbooks and handover documentation.
Create automation using PowerShell where appropriate.
Work with clients to understand business requirements and recommend practical solutions.

Technical Consultancy

Act as a trusted technical advisor for clients.
Carry out technical assessments and health checks.
Identify opportunities to improve security, resilience and operational efficiency both internally and for our clients.
Assist with technical roadmaps and lifecycle planning.
Recommend best practice and modern Microsoft solutions.

Service Desk Support (Secondary Focus)

Provide support for escalated incidents.
Assist with major incidents and problem management.
Resolve complex technical issues that require senior engineering expertise.
Ensure tickets are updated with clear technical notes and resolutions.
Assist with maintaining SLA performance during busy periods.

Technical Skills

The successful candidate should have strong experience in most of the following

Microsoft

Microsoft 365 Administration
Exchange Online
SharePoint Online
Microsoft Teams
Entra ID
Intune
Microsoft Defender
Conditional Access
Microsoft Purview (desirable)
Azure Virtual Desktop (desirable)

Azure

Azure Virtual Machines
Virtual Networks
Storage
Azure Backup
Azure Site Recovery
Azure VPN
Identity Integration

Endpoint Management

Intune
Windows Autopilot
Endpoint Security
Device Compliance
Mobile Device Management

Networking

TCP/IP
DNS
DHCP
VLANs
Routing
VPN Technologies
Firewalls
Wireless Networking

Experience with vendors such as

Ubiquiti
Fortinet
Sophos
Meraki
SonicWall
Datto
Kaseya
Addigy
Autotask

Security

Experience implementing

Multi-Factor Authentication
Conditional Access
Microsoft Defender
Email Security
Vulnerability Management
Security Baselines
Cyber Essentials
Backup & Disaster Recovery

Scripting

Experience with

PowerShell
Bash
Microsoft Graph
Automation

Personal Attributes

We're looking for someone who

Has a customer-first mindset.
Is naturally curious and enjoys solving technical challenges.
Thinks beyond the immediate issue to identify long-term improvements.
Takes ownership from problem through to resolution.
Communicates technical concepts clearly to both technical and non-technical audiences.
Is calm under pressure and prioritises effectively.
Enjoys mentoring others, sharing knowledge and nurturing their colleague relationships .
Continuously develops their technical skills.

Success Measures

Success in this role will be measured by

Successful delivery of technical projects.
High client satisfaction.
Quality of technical documentation.
Reduction in recurring technical issues.
Positive contribution to the Service Desk.
Work From Home: Our work from home days are Tuesday & Friday.
Training & Development: We support our staff with a learning platform.
On-site Gym: A gym and fitness classes are available. There are also showers, towels and vanity facilities
Bar and deli on-site: coffee, breakfast/lunch, snacks and then a proper bar in the evening.
Lots of events: DJs, live music, talks, workshops, masterclasses and member socials; There are up to around 20 events per week.