About The Role

_x000D_* Manages our technology client relationship including daily communications, weekly status meetings, and monthly KPI/SLA reporting to executives_x000D_

Owns all client hosting issues and ensures they are satisfactorily resolved_x000D_
Delivers regular program status updates and performance reporting_x000D_
Owns all collaboration to ensure internal groups and business partners are delivering successfully_x000D_
Technology escalation point for our clients_x000D_
Manages our hosting profit margin and continuously strives to maximize_x000D_
Manages client delivery expectations_x000D_
Manages environmental change control for client awareness and acceptance_x000D_
Manages numerous internal workstreams for our clients (decommissions, right-sizing, security, best practices)_x000D_
Executes performance monitoring tools and reporting for proactive issue identification and resolution_x000D_