About The Role

About the Role

We are looking for a motivated Apprentice – Sales GTM to support customer-facing activities for Pearson’s digital products. The role will act as a liaison between institutes and the sales team, helping ensure smooth communication, timely report sharing, professional query handling, and effective coordination for customer success. This role is ideal for a fresher or early-career professional who is eager to learn sales operations, customer relationship management, and digital product support in the higher education space.

Key Responsibilities

Act as a liaison between institutes, faculty, students, and the internal sales team for digital product-related coordination.
Serve as an account relationship executive for assigned institutes and support day-to-day customer engagement activities.
Generate, maintain, and share usage reports, activation reports, progress updates, and other customer-facing reports using Microsoft Excel.
Understand customer queries with empathy, respond professionally, and ensure timely follow-up until closure.
Handle customer base by resolving basic issues and routing technical or product-related complaints to the appropriate customer support teams.
Coordinate with sales, customer support, product, and operations teams to ensure smooth implementation and ongoing usage of digital products.
Track customer requests, pending actions, escalations, and closures in a structured and timely manner.
Support onboarding, activation, and communication activities for institutes, faculty, and learners as required.
Maintain a high level of professionalism, accuracy, and responsiveness in all customer interactions.

Desirable Skills and Attributes

Good working knowledge of Microsoft Excel, including report preparation, data tracking, basic formulas, sorting, filtering, and formatting.
Strong verbal and written communication skills with the ability to interact confidently with customers and internal teams.
Customer-first mindset with empathy, patience, and professionalism while handling queries or complaints.
Good coordination and follow-up skills, with the ability to manage multiple requests and stakeholders.
Attention to detail and accuracy in maintaining customer data, reports, and communication trackers.
Ability to learn digital products quickly and explain basic workflows to customers in a clear and simple manner.
Willingness to work beyond regular office hours occasionally, based on urgent customer or business requirements.

Eligibility Criteria

Bachelor’s degree in any discipline; business, commerce, management, technology, or related fields will be preferred.
Recent graduates or candidates with less than one to three years of experience are encouraged to apply.
Must meet requirements under the Apprenticeship Act, 1961.
MUST NOT have ever drawn EPF
Must be legally eligible to work in India.