About The Role

We are seeking a NOC Engineer (Network Operations Center Engineer) responsible for maintaining a stable and secure IT environment for our clients while addressing potential issues before they escalate. This role focuses on ensuring optimal network performance and performing routine maintenance of network devices. The candidate must value best practices, anticipate potential outcomes, and effectively manage high-pressure client situations while delivering exceptional customer service.

Responsibilities

Leverage scripting and automation tools to streamline processes and reduce time spent on issues.
Develop and implement automation solutions to reduce failure rates and minimize the level of engineer involvement needed to resolve tickets.
Create tools that enable engineers to solve issues faster and more efficiently.
Implement self-service solutions for clients to address common issues independently.
Develop proforma for each automation initiative to identify potential savings in hours or dollars, the time required to complete the work, and the expected return on investment (ROI).
Maintain and secure a scripting repository.
Create reports to show regular progress on automation initiatives.
Write custom reports for the NOC and Service Desk using tools like Power BI and BrightGauge.
Automate Windows, 3rd party, and Mac patching via tools like Kaseya VSA, Addigy, and Intune.
Manage and update the RMM platform, Kaseya, and the analytics platform, BrightGauge.
Provide automated reports about patch status and endpoint compliance.
Collaborate with other IT teams to ensure seamless integration of automation solutions with existing systems and processes.
Maintain documentation of automation scripts, tools, and procedures.
Provide technical support and guidance to clients and team members regarding automation solutions and best practices.

Qualifications

Proven experience in developing and implementing automation solutions using scripting languages such as PowerShell, Python, or similar.
Strong understanding of automation principles and tools.
Proficiency in troubleshooting and resolving automation-related issues.
Experience with creating and maintaining performance baselines on servers and network devices.
Basic understanding of networking principles.
Intermediate experience with virtualization technologies and storage hardware.
Basic experience with Azure and AWS cloud environments.
Intermediate knowledge of Azure compute, network, and storage.
Some scripting knowledge is preferred.
Excellent communication and interpersonal skills to effectively interact with clients and team members.
Ability to work independently and manage multiple tasks simultaneously.
Relevant certifications such as Microsoft Certified: Azure Administrator Associate, AWS Certified Solutions Architect, or similar are a plus.