About The Role

Role: We have an immediate opening for a Inside Sales Representative in our Edmonton branch. Reporting to the Branch Manager, the Residential Inside Sales Representative builds and maintains relationships with our customers. This is a full-time, permanent position with opportunities for growth and job task variety.

Responsibilities

Answering incoming calls
Dealing with walk in customers and providing product information
Preparing quotes and estimates
Following up on all quotes
Providing excellent customer service
Supporting joint sales, marketing and communications related activities
Updating and maintaining customer lists
Assisting with processing of warranty claims
Supporting the Residential division as needed
Participating in and supporting trade shows
Communicate with the Field Operations department/Install Coordinator for project scheduling
Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team
Maintain a positive attitude and communication style with customers and employees in all circumstances
In conjunction with the sales team, maintain the quote log for the division
Ensure all quotes and bids adhere to gross margin expectations for the division
Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback
Provide coverage to various positions in the branch as needed
Any duties otherwise directed by the Branch Manager Skills:
Customer service savvy and above average communication, written and verbal
Above average computer skills with working knowledge of MS Outlook (including calendar)
Ability to prioritize tasks and strong communication skills
Superior resourcefulness, integrity, and strong work ethic
Very organized with great attention to detail
Ability to work in a team environment

Qualifications

1-3 years of experience in customer service or related experience
Good computer skills with working knowledge of Microsoft Office Suite and Internet Explorer
Experience managing sales cycles or customer relationships would be an asset
Possess a valid Driver's License and vehicle We offer:
A positive work environment with competitive pay and an excellent benefit plan
Opportunity to build a long-term career with upward mobility
Excellent Health and Dental benefits offered for full time employees
COR Certified workplace
Equal opportunity employer

To Apply

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations.
Please add “ INSIDE SALES - EDMONTON ” to the subject line of all correspondence. Applications will be accepted until the position has been filled.