About The Role

Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE: Game Technician I

DEPARTMENT: Games Performance

GRADE/FLSA STATUS: H11—Non-Exempt

BADGE TYPE/COLOR: Key--Blue

REPORTS TO: Supervisor, Games Performance, DR Game Performance Supervisor

SUPERVISES: N/A

JOB SUMMARY

This is an entry level position that provides service to internal and external guest while ensuring gaming devices receive maintenance, repairs, perform projects, and test gaming equipment in a timely manner to ensure maximum opportunity of availability.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
Conduct preventative maintenance on gaming devices
Maintain a sense of urgency in responding to calls over the radio
Take initiative to provide internal and external service to guest, coworkers and supervisors
Conduct manufacturers I/O tests
Observe repairs conducted by higher Level Game Technicians
Invoke service recovery
Perform ticket in/out, and multi-denomination testing on gaming devices in accordance with internal controls
Translate and explain game recall, pay tables and logs
Isolate and diagnose repairs on gaming devices, sub-component, and related equipment
Install, convert and move gaming devices
Posses the ability to work in a individual, or team environment
Maintain technical brand certification (yearly)
Demonstrate high levels of required service skills on a consistent basis
Delight our guests with outstanding service
Adhere to regulatory internal controls , departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS

High school diploma or GED required
One-year electronics Training, Certification, Technical School or experience preferred
Must possess and maintain a valid driver's license and meet company driver eligibility requirements, including fewer than three moving violations and fewer than three accidents within the past three years, and no disqualifying driving-related incidents within the past three years, including suspension of driving privileges, DUI/DWI convictions, reckless driving convictions, two or more speeding violations exceeding 25 mph over the posted speed limit, or any citation for unlawful cell phone use while operating a vehicle
Must demonstrate the following essential knowledge and skills:
Basic electronics knowledge
Use of hand tools
Willingness to learn
Excellent attendance record in previous positions
Attention to detail
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Neat, professional appearance with excellent personal hygiene
Follow written and oral communications
Utilize computer skill such as EM320 and Citrix
Use multi-meter (AC/DC and continuity test)
*Use of manufacturers test equipment

*Not required at time of hire for Level I; may be learned during probationary period as agreed upon at time of hire.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

Must be able to operate in mentally and physically stressful situations
Must be able to lift 300 pounds using a dolly
Must be able to lift 100 pounds with team lifting
Must be able to lift 50 pounds manually
Must be able to maneuver to all areas of casino
Must be able to stoop, bend, reach, kneel, twist, crawl and grip items
Must be able to be on feet for long periods of time
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate area containing varying noise and temperature levels, illumination, vibration, crowds and air quality including secondhand smoke
Must be able to work a flexible schedule including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary. 7.30.26