Client Engagement Communications Manager

Deliver clear, timely communication for professional services engagements, aligning stakeholders and ensuring accurate updates on scope, timelines, risks, and deliverables.

Key Performance Indicators

• Provide stakeholder updates on project milestones
• Maintain service documentation and communication logs
• Resolve communication blockers within agreed timelines
• Ensure proposals and statements of work are accurate
• Improve client satisfaction through proactive communication

Qualifications

• Experience coordinating professional services communications
• Strong writing skills for client-facing documents
• Familiarity with project delivery processes
• Ability to manage multiple stakeholders and priorities
• Proficiency with collaboration tools and documentation systems

Required Qualifications

• Experience coordinating professional services communications
• Strong writing skills for client-facing documents
• Familiarity with project delivery processes
• Ability to manage multiple stakeholders and priorities
• Proficiency with collaboration tools and documentation systems
• Project management tools (Jira, Asana)
• Documentation tools (Confluence, SharePoint)
• CRM/support systems (Salesforce, Zendesk)
• Email and presentation tools (Outlook, PowerPoint)
• Client-facing communication
• Stakeholder management
• Attention to detail
• Proactive problem solving
• Time management