About The Role

Five Star Solutions is looking for compassionate, patient, and dependable Customer Service Representatives to join our team.

We service a diverse customer base, making this role ideal for someone who genuinely enjoys helping others and understands the importance of patience, empathy, and clear communication.

Some calls may involve sensitive situations, including insurance claims related to cancer or the loss of a loved one. The ability to remain calm, listen carefully, provide reassurance, and treat every customer with dignity is essential.

This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

Provide compassionate, professional customer service to policyholders
Assist customers with questions regarding life, cancer, and other insurance policies
Help initiate and navigate sensitive claims when needed
Listen carefully and demonstrate empathy during emotional conversations
Communicate clearly and at a comfortable pace for customers
Provide accurate information while maintaining a calm and reassuring demeanor
Document customer interactions accurately and follow established procedures
Protect customer information and maintain confidentiality
Deliver a positive customer experience on every call

Qualifications

The ideal candidate is

Patient and compassionate
Calm and professional, even during emotional conversations
A strong, attentive listener
Comfortable speaking clearly and at a slower, conversational pace
Empathetic and genuinely interested in helping others
Comfortable handling sensitive or emotional situations
Reliable, dependable, and committed to a consistent schedule
Professional and respectful when working with customers of all ages
Previous customer service, call center, healthcare, insurance, or senior-customer experience is a plus