IT Help Desk Specialist

• Job Title: IT Help desk Specialist
• Employment Type: Contractual (with potential for extension based on performance)
• Work Schedule: US Business Hours (e.g., PST/EST)

Location: India

Work Setup: Remote

Position Overview

We are looking for a reliable and proactive IT Support Specialist to provide technical assistance and support for end-users across the organization. This role is responsible for troubleshooting software issues, maintaining IT systems, working on tickets, and ensuring a smooth and efficient technology experience for all users.

This is a contractual role with the possibility of extension based on performance and business needs.

Key Responsibilities

• Provide day-to-day technical support to end-users via email, chat, or ticketing systems
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain computer systems, applications, and devices
• Manage user accounts, permissions, and access (e.g., Google Workspace, Microsoft 365)
• Support onboarding and offboarding of employees (account setup, equipment provisioning)
• Monitor and respond to IT support tickets in a timely manner
• Maintain IT documentation, SOPs, and knowledge base articles
• Assist with system updates, patches, and basic cybersecurity practices
• Escalate complex issues to senior IT personnel when necessary

Qualifications

• Proven experience in IT support, help desk, or technical support roles
• Strong knowledge of Windows and/or macOS environments
• Familiarity with common business applications (Microsoft 365, Google Workspace, Slack, etc.)
• Basic understanding of networking concepts (VPN, DNS, IP configuration)
• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira Service Management)
• Strong problem-solving and troubleshooting skills
• Excellent communication skills, with the ability to explain technical issues clearly
• Ability to work independently in a remote, fast-paced environment

Preferred Qualifications

• (Insert years of experience) Experience supporting remote or global teams
• Basic knowledge of cybersecurity best practices
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus
• Experience with device management tools (e.g., Intune, Jamf)

What We Offer

100% remote work setup

(Insert Budget)

• Exposure to international teams and systems
• Opportunity for contract extension based on performance
• Dynamic and collaborative work environment

Join Us

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.