About The Role

Pay Rate: $24 per hour
Schedule: Mon - Fri 8am - 5pm

Position: Fleet Integration Specialist

Job Description

The Fleet Integration Specialist is responsible for the planning, scheduling, and tracking of our customers' freight. The role owns the relationship with our customer facing and fleet support teams and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our customers, be quick to respond to questions and troubleshooting concerns and to proactively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties

Responsible for the coordination, scheduling, and planning of customer freight shipments
Act as the main point of contact for all fleet support communication via phone, Qualcomm, and E-mail
Develop a strong relationship with internal customer and planning teams
Offer exceptional support to drivers to ensure that their professional needs are being met
Monitor shipments throughout transit to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance of assigned lanes
Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
Other duties as assigned

Qualifications

Self-motivated problem-solver with fervent desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule

Skills

The ideal candidate will possess a “can do" attitude with a “will do" work ethic
Must have the ability to work in a fast-paced environment
Experience with AS400 and McLeod operating systems is a plus
Transportation industry knowledge and experience is a plus
Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.