About The Role

Key Responsibilities
Deputize the Managing Director in the overall management and strategic leadership of the Bank.
Drive growth of the Bank’s assets and liabilities portfolios, ensuring profitability, competitiveness, and responsiveness to internal and external market conditions.
Expand and retain the customer base through superior customer experience, innovative products, and strong partnerships across traditional and alternative channels.
Contribute to policy formulation and strategic direction, ensuring alignment with the Bank’s business objectives.
Oversee the performance of all business functions to ensure growth, operational efficiency, cost reduction, and adherence to policies and procedures.
Enhance service delivery standards by proactively managing customer complaints, monitoring service quality, and optimally positioning staff.
Develop and grow alternative channels, diaspora, and cards business, including forming strategic alliances with merchants and international card associations.
Lead sales planning and performance management, including forecasting, implementation, monitoring, and achievement of business targets.
Ensure compliance with credit and operational risk frameworks, mitigating fraud and losses.
Build and lead a high-performing workforce through coaching, motivation, training, and effective resource allocation.

University Degree in Business Administration, Finance, Economics, Banking, or related field .
Professional qualification in Banking Certification (i.e. CCBA, Banking Techniques Certificate/Diploma, any other business-related certification ) is a plus.
Minimum of five (5) years in senior leadership roles managing businesses and people in private sector.
Experience in commercial or business banking should be an ad value.
Excellent planning, organization, problem solving, analytical skills and report writing skills.
Asset and liability management, product development, and customer experience management.
Expertise in financial analysis, business development, risk management, and portfolio monitoring.
Excellent communication and project management skills
A dynamic, proactive, decisive person, who can be a change agent.