About The Role

The Downhole Tool Assistant plays a crucial role in maintaining the excellence of Fortress Downhole Tools. They work closely with customer field representatives to coordinate and execute tool-related tasks, ensuring a seamless experience. This position involves a range of responsibilities, from tool maintenance and recycling to effective communication and operational management.

Coordinate and execute Cyclops Setting Tool pickup and delivery, ensuring timely and efficient operations.
Wash, disassemble, and rebuild Fortress Cyclops Setting Tools according to work instructions, under supervision.
Utilize iFortress software to report on the Fortress Cyclops Recycling Program, maintaining accurate records.
Ensure all necessary equipment and tools are in good condition and readily available for job requirements.
Assist in tool delivery and pickup as needed, providing a reliable and responsive service.
Maintain a professional and ethical work ethic, demonstrating honesty and integrity in all interactions.
Effectively communicate and collaborate with customer field representatives to understand their needs and provide solutions.
Manage operational tasks with efficiency, utilizing problem-solving skills to overcome challenges.
Stay updated with Windows 10 OS, Microsoft Office, and Prophet 21 ERP for seamless digital operations.
Maintain a clean driving record and be prepared for occasional travel to support customer field operations.
Downhole tool experience is essential, ensuring a solid understanding of the product line.
Self-motivation and attention to detail are key attributes for this role, ensuring high-quality work.
Availability to work weekends and holidays is required to support customer field operations.
Excellent problem-solving and interpersonal skills are necessary for effective communication and collaboration.
Working knowledge of Windows 10 OS, Microsoft Office, and Prophet 21 ERP is a must for digital operations.
Forklift training and proficiency with basic hand tools are essential for tool handling and maintenance.
The ability to lift a minimum of 75 lbs is required for tool handling and movement.
A clean driving record is necessary, with CDL being an added advantage for travel requirements.
The candidate must pass a drug screen and background check for employment.
Travel to other districts is expected, with an approximate travel expectancy of 5-15%.