About The Role

As a NOVOS Support Engineer, you will be a key contributor to our Digital Product and Automation initiatives. Your primary responsibility will be to provide technical support and expertise for our NOVOS platform, ensuring its long-term performance and customer satisfaction. You will work closely with internal teams and customers to identify and implement improvements, driving product reliability and operational efficiency.

Provide second-level support for software products and automation systems, resolving issues efficiently.
Utilize Jira Service Management for issue tracking and prioritization.
Conduct root cause analysis on software and system issues, proposing effective solutions.
Develop and maintain customized software configurations for customers.
Drive continuous improvements to deployment processes and support tools.
Engage in software development, creating advanced diagnostic utilities for field support.
Maintain virtualized test environments for accurate testing.
Collaborate with stakeholders to identify product enhancements, ensuring reliability.
Update firewall configurations and security policies using approved tools.
Administer web applications, manage user access, and release configuration files.
Bachelor's degree in Computer Science, Software Engineering, or related field, or equivalent experience.
Essential experience in supporting industrial automation, control systems, or complex software applications.
Strong troubleshooting skills and expertise in root cause analysis for integrated systems.
Knowledge of networking architecture and firewall administration is a must.
Preferred experience with Linux-based systems and AWS cloud services.
Experience in web application administration, user access management, and configuration management.
Proficiency in SQL, Linux, Python, and virtualization technologies.
Field experience supporting industrial automation systems is an advantage.
Excellent communication skills for effective cross-team collaboration.
Willingness to travel domestically and internationally for customer support and field deployments.