Transforming Adult Social Care Service Delivery Lead

Temporary/Fixed term: 12 months

Interview date: To be confirmed upon shortlisting

We are looking for a Transforming adult social care service delivery lead. This role will play a key part in supporting the design, delivery and ongoing improvement of new Adult Social Care service models. The post holder will work collaboratively across teams, ensuring new ways of working are effectively embedded and delivered, driving better outcomes for the people we support.

As Service Lead, you will play a pivotal role in shaping and improving Adult Social Care. You will foster strong partnership across service and drive improvements in quality, accessibility, and overall experience.

The post holder will provide expert advice and guidance to the Front Door Service. They will oversee key areas of improvements including enhancing Technology Enabled Care, strengthening staff training, building links with community and voluntary organisations, improving CRM systems and workflows and developing the digital front door to support self-referrals. These priorities will continue to evolve over time.

The successful candidate will need a professional qualification in health and social care. This could be a Level 5 qualification in Leadership and Management, the relevant qualification in Social Work or Occupational Therapy or the ability to demonstrate relevant experience.

You will need to evidence experience of working at a Senior level within a complex organisation, with strong leadership qualities, project management experience a positive approach to collaboration and an ability to deliver against deadlines.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer ‑ facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Daniel Wilkins, Head of Transformation & Quality, at [email hidden]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

• Coordinate delivery of Front Door transformation workstreams, ensuring alignment and timely progress
• Lead implementation of service improvements, including digital access, CRM enhancements, and Technology Enabled Care (TEC)
• Strengthen partnership working with community, health, and voluntary sector partners
• Use performance data and feedback to inform decision-making and service redesign
• Identify and manage risks, issues, and dependencies across the programme
• Provide clear reporting and briefings to senior leadership and governance forums
• Support embedding of consistent, person-centred and strengths-based practice
• Relevant degree or equivalent experience in Adult Social Care, health, or a related field
• Professional qualification (e.g. Social Work, Occupational Therapy) with current registration
• Evidence of leadership and programme/change management capability
• Significant experience at a senior level within a complex organisation
• Strong understanding of Adult Social Care legislation, safeguarding, and front door services
• Experience of leading transformation, service redesign, and partnership working