About The Role

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

Coordinate employee work assignments to achieve inbound and outbound service requirements
Direct achievement of performance objectives related to productivity, quality, service, and safety
Monitor workflow, work completed, error rates and related metrics and takes corrective action
Ensure procedures are observed, implemented, and enforced
Confirm quality and inspection process is accurate and excess costs are eliminated
Ensure safe working environment and follows safety regulations
Maintain accurate time, attendance, and performance management records
Maintain positive employee relations and morale
Recommend performance management actions
Assist in developing and documenting warehouse processes
Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
Process returned merchandise
Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications

High School Degree or Equivalent required
Fork Lift Certification preferred
3 years warehouse and distribution operations experience
1 year experience leading warehouse associates
Ability to operate a forklift or have the ability to obtain a forklift certification
Strong knowledge of inventory control processes
Knowledge of electrical, construction or mechanical products
Strong communication and interpersonal skills
Strong time management skills
Basic computer skills
Attention to detail
Ability to learn and use business planning systems
Resolve problems in a timely manner under stressful situations
Comfortable working in a team environment
Ability to operate hand and power tools and equipment
Ability to anticipate and prepare for customer needs

Physical Expectations

Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
Work may require excessive bending or stooping.
Employee required to climb ladders.
Employee required to use hand tools.
Employee uses heavy machinery (e.g., forklift, etc.).

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