System Support Specialist I

The IT System Support Specialist provides technical support for hardware, software, and network systems across the organization. This role ensures smooth day-to-day IT operations by troubleshooting issues, maintaining systems, and delivering excellent support to end users.

• Provide first and second level technical support for desktops, laptops, printers, mobile devices, and peripherals
• Install, configure, and maintain operating systems, software applications, and hardware
• Diagnose and resolve hardware, software, and network connectivity issues
• Manage user accounts, permissions, and access rights (Active Directory, email systems, etc.)
• Monitor system performance and respond to alerts or outages
• Maintain IT asset inventory and documentation of configurations and procedures
• Support onboarding/offboarding of employees, including equipment setup and account provisioning
• Assist with data backups, disaster recovery procedures, and security patching
• Escalate complex issues to senior IT staff or vendors as needed
• Log and track support tickets through a help desk system, ensuring timely resolution
• Provide basic training and guidance to staff on IT systems and best practices
• Nothing in the job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 1-3 years e xperience in IT support, help desk, or

system administration

• Working knowledge of Windows/Mac

operating systems, Microsoft Office 365, and networking fundamentals (TCP/IP,

DNS, DHCP)

• Experience with Active Directory, VPNs,

and remote support tools

• Strong troubleshooting and

problem-solving skills

• Excellent communication skills and

customer service orientation

• Ability to prioritize and manage

multiple support requests

• Certifications such as CompTIA A+,

Network+, or Microsoft Certified: Modern Desktop Administrator

• Experience with ticketing systems
• Familiarity with cloud platforms (Azure,

AWS) or virtualization (VMware, Hyper-V)

• Primarily office-based with occasional

on-site visits to other locations

• May require after-hours availability for

system maintenance or emergency support