About The Role

Monitor customer accounts to identify overdue payments.
Proactively follow up with customers via calls, emails, and statements to ensure timely

collections.

Allocate incoming payments accurately in the ERP system and perform bank reconciliation.
Accounting and processing of credit notes related to sales returns, customer schemes,

and trade discounts.

Maintain up-to-date customer ledgers and ageing reports.
Liaise with the sales team to resolve billing disputes and hold/release orders based on

payment status.

Coordinate with the Sales team to obtain rolling three-month cash collection forecasts,

conduct weekly follow-ups, and monitor collections to ensure alignment with projected
targets.
b) Credit Risk Management

Conduct credit checks for new and existing customers.
Recommend credit limits based on customer financial history and payment patterns.
Monitor and review customer credit limits periodically.

c) Reporting & Analysis

Prepare weekly and monthly ageing reports with commentary for management.
Prepare bad debt provision simulations based on projected cash collections and assess

the potential impact on financial results.

Highlight potential bad debts and initiate escalation procedures where required including

legal.

d) Audit & Compliance

Support statutory and internal audits by providing AR-related data and reconciliations.
Ensure compliance with company credit policies and applicable regulations.
Assist in drafting and implementing SOPs for credit control processes.

Bachelor’s degree in commerce or finance; CMA Inter or equivalent preferred.
4-5 years of experience in credit control, accounts receivable, or related roles.
Proficiency in MS Excel and ERP systems (SAP, Navision, Oracle, Tally, etc.).
Strong negotiation, follow-up, and interpersonal skills.
Good understanding of credit risk assessment and AR reconciliation.
Experience in dispute resolution and customer account management.
Exposure to audit processes and financial reporting is an advantage