About The Role

The SCOR Business Solutions (SBS) team operates within SCOR as part of its specialty insurance and reinsurance activities. The SBS Operations team provide support of day-to-day operational tasks, production of internal and external reports, process improvement and system enhancements.

The SBS Operations Analyst will support the SBS Operations team with the following:
Review, update and create process documentation.
Centralisation of business-as-usual (BAU) reporting to SCOR Bucharest, including creating documentation where necessary.
Support the Syndicate timetable which will include Month Close, Regulatory Returns, Analytical Segmentation or Operational Management Reporting.
Support with process improvements.
Support the team with defining and monitoring KPIs and proactively highlight risks or service gaps.
Analyse operational data to identify trends, inefficiencies, and improvement opportunities
Propose enhancements to improve accuracy, reduce cost, and increase operational throughput.
Ensure operational practices comply with regulatory standards, company policies, data protection, and audit requirements.
Contribute a business perspective where new technologies could advance the SCOR’s analytical advantage which include but is not limited to Palantir, Azure DataBricks, Spark, Use/Integration/Build of AI Models.

Key duties and responsibilities

Operational Analysis & Process Improvement

Analyse end‑to‑end insurance operations across underwriting, policy administration, claims, and renewals.
Identify process gaps, bottlenecks, and opportunities for automation or optimisation.
Support the design and implementation of new workflows, standard operating procedures, and best‑practice operational standards.
Develop and track KPIs, dashboards, and operational reports for leadership teams.

Data & Reporting

Collect, validate, and interpret operational and insurance-related data (e.g., loss ratios, turnaround times, performance metrics).
Produce regular and ad-hoc reports for leadership, highlighting trends, risks, and improvement opportunities.
Work with data, finance, and actuarial teams to ensure accurate data flows and reporting integrity.
Collaborate with external stakeholders and manage external resources to meet regulatory reporting requirements, ensuring deadlines set by regulatory bodies are consistently achieved.
Provide ongoing support for existing reporting processes, ensuring reliability, accuracy, and timely delivery to meet business needs

Systems & Technology Support

Support the implementation and optimisation of core systems (e.g. Xuber, Open Box+, UP, Omega) platforms.
Liaise with SCOR IT, SBS Product & Tech Team and vendors to resolve system issues, enhance functionality, and support upgrades.
Provide user support, testing, and training for new system features.

Risk, Compliance & Quality Control

Ensure operational processes comply with regulatory standards and company policies.
Identify emerging risks and propose mitigation strategies.
Help prepare documentation for regulatory reviews, audits, and internal governance activities.

Cross-Functional Collaboration

Partner with all teams (e.g. underwriting, claims, product, finance) to streamline processes and support business objectives.
Assist project managers in delivering operational initiatives and organisational changes.
Support onboarding and training sessions for new hires or new operational processes.
Build and maintain effective relationships with SCOR stakeholders, understanding their expectations, needs, and preferences to deliver tailored solutions.

Required experience & competencies

Data visualization tools like Tableau/Power BI/SQL
Good abilities to analyze, synthesize and present to others.
Be dynamic, curious, autonomous and proactive.
Ability to pay attention to details, be creative, and appreciate designing new systems and following them up until they are implemented.
Good knowledge of the Lloyds of London Market is a bonus
Excellent People Skills