About The Role

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the Family Fun Zone, Kid Centre and Club 33 Teen Lounge. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

The Concierge is an Ambassador of the Hotel and City of Toronto, responsible for greeting and welcoming Guests and assisting them throughout their stay. Communicating with the Guest is the primary responsibility of the Concierge. This includes speaking to them over the phone and in person. The Concierge is the “go–to” person for any of the Guest’s needs and questions. Good communication skills are vitally important and the Concierge is expected to use the Guest’s name when speaking to them. The Concierge will help the Guest feel comfortable and secure and must have an “I can make it happen” attitude.

Principal Responsibilities

MyGuest

Provides information to guests in order to create memorable experiences and enjoyable stays at the Hotel. This may include providing information on available facilities and services within the Hotel and the surrounding area. It may also include providing information on travel routes, available tours, transportation availability, and in-house meetings.
Books special shows, tours, and other services for guests, including obtaining tickets, setting appointments, and making reservations as needed.
Assists with guest’s business needs (such as internet and sending faxes etc.).
Handles incoming guest mail, faxes, packages; maintains mail log for both incoming and delivered mail, faxes, and packages.
Service must meet and/or exceed the guest service standards of the Chelsea Hotel.

MyProduct

Maintain accurate cash handling practices.
Maintain clean and organized work area.

MyColleage

Communicates with managers to advise on guest needs.

MyChelsea

Be fully aware of Fire and Emergency Procedures.

Academic and Working Qualifications

Working Experience

Previous Guest Service experience.

Knowledge

Computer skills required (Shiji, Word, internet search engines).

Soft Skills

Be able to work effectively on a team.
Strong work ethic.
Good organizational skills required.

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Languages

Excellent communication skills, both written and oral.

Physical Requirements

Ability to stand for extended periods .
Ability to lift objects up to 10kgs.

The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.

For more information about the property, please visit: https://www.chelseatoronto.com/en/