Director, User Services

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Knowledge/Skills/Education/Licenses

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related discipline required.
• 10+ years of progressive IT leadership experience in end-user services, service delivery, or IT operations.
• 5+ years managing global managed service providers or outsourced IT support organizations.
• Experience leading global Service Desk and End User Computing environments.
• Experience working in regulated industries (pharmaceutical, healthcare, clinical research, or life sciences) preferred.
• Experience managing distributed teams across multiple geographic regions.
• Microsoft 365 ecosystem
• Windows endpoint management
• Mobile device management (Intune preferred)
• Microsoft Teams
• ITSM platforms (ServiceNow preferred)
• Identity and access management
• Endpoint lifecycle management
• Asset management
• ITIL framework and service management best practices