About The Role

Position Title: Shipping and Receiving Coordinator

Pay Rate : Specific to Plant Market

Category/Shift : Hourly Full-Time $32.74/HR.

Physical Location

The Job You Will Perform

Responsible for organizing and managing the day to day logistical activities for all incoming and outgoing shipments while continuously communicating and coordinating shipment activities with scheduling, production, sales, and customer service
Collaborate with Plant Superintendent to schedule all customer requests according to production schedule
Enter customer pickup request in cieTrade system
Process/Enter shipments through cieTrade system
Submit availability and order requests to Marketing Team/Sales Reps
Assure all documentation is legible and accurate
Create and process packing lists and bills of ladings
Maintain bill of lading and receiving reports
Serve as a point of contact within operations, handle incoming calls on main phone line, assist Sales & Marketing Team in a timely manner to resolve customer concerns/inquiries (may include: production rejection, bill of lading and discrepancies, claims, etc.)
Print new plant orders daily through cieTreade system
Run an ‘Incomplete Shipment’ report + a ‘Duplicate Shipment’ report. Work with assigned Customer Service Rep(s) to finalize Incomplete Shipments during the month & for month end purposes
Work with CSR to remove any shipments from ‘Hold’ status. (Incomplete shipments may lack ‘final weights’, ‘missing price’, ‘missing release #’ …etc.)
Collaborate with Customer Service Team to process additional bookings, clear exceptions, and resolve pricing discrepancies
Enter material receipt data into Material Receiving System (MRS)
Responsible for entering accurate data into the system, including reviewing work and detect mistakes before submitting information into the system
Assist Team and Recycle Reps with clearing exceptions (including intercompany)
Handle truck scale to effectively coordinate inbound and outbound trucking activity
Interact with customers and Truck Drivers
Train others as necessary
Provide coverage and serve as back-up/point of contact for the Scale Clerk and Traffic Lead
Maintain a safe and clean work environment according to plant housekeeping standards
Participate in process improvement activities to reduce errors and improve customer satisfaction
Perform other duties as assigned

The Skills You Will Bring

Must be 18 years of age
Must be authorized to work in the United States
Ability to work any shift as needed
Ability to work overtime as needed
Ability to read, write and speak English fluently
Ability to perform simple mathematical operations
Excellent written and verbal communication skills
Strong decision making and problem solving skills
Customer oriented mindset
Good interpersonal and teamwork skills
Organizational agility to adapt to changing work demands and priorities
Excellent time management skills
Aptitude to learn new technologies/solutions quickly
Ability to multi-task and work well in a fast-paced environment
Ability of use computers on daily basis to perform simple tasks of email communication, use of company multi-line phone system, use of fax/copier machines, and d ata entry on company’s software and MS Office suite (Microsoft Outlook, Word, and Excel preferred)
Experience in entering and processing shipments
Familiarity with cieTrade specialized software (preferred)
Knowledge of shipping regulations, carrier procedures, and industry best practices
Pride in reliability and working with a team
On-the-job success in safety, attendance & quality of work expected