About The Role

Our associates celebrate lives. We celebrate our associates.

The successful candidate will complete a two-week full-time training period, Monday through Friday, before transitioning to their regular Friday, Saturday and Sunday + required holidays as the normal schedule.

Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
Participation in Interment Verification Process
Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
Creates a sense of concern and empathy with client family members
If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

High school diploma or equivalent

Experience

One year experience in an office or clerical role

Knowledge, Skills and Abilities

Working knowledge of office equipment including copiers, printers, fax machines, telephone console
Good verbal and written communication skills
Ability to apply common sense understanding to carry out written or oral instructions
High level of compassion and integrity
Problem solving skills
Ability to multi-task and set priorities
Detail oriented
Professional and team player

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions
Comply with dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting, pushing, pulling up to 25 pounds

Work Hours

Ideal Start Date: Monday, September 28, 2026
Probation Period: 75 working days
Regular Schedule: Friday, Saturday, and Sunday, 8:30 a.m.–5:00 p.m. (8 hours per day)
Statutory Holidays: The position will also be scheduled to work all Canadian statutory holidays when the cemetery is open. The cemetery is closed only two days per year: Christmas Day and New Year’s Day .
Working beyond “standard” hours as the need arises