Lead Engineer, IT Applications

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform for ITSM and CSM modules.
• Configure and implement Client Scripts, Business Rules, UI Policies, and UI Actions .
• Develop and maintain reports, dashboards, and Performance Analytics .
• Build and manage integrations using Integration Hub , including JIRA integration .
• Design and implement Flow Designer and Workflow solutions for process automation.
• Collaborate with business and technical teams to gather requirements and deliver solutions in an Agile environment .
• Ensure adherence to coding standards, security best practices, and platform governance.

Required Skills & Qualifications

• 3–5 years of experience as a ServiceNow Developer.
• Strong knowledge of ITSM and CSM modules.
• Proficiency in JavaScript for Client Scripts and Business Rules.
• Experience with Integration Hub and third-party integrations (e.g., JIRA).
• Hands-on experience with Flow Designer , Workflow , UI Policies , and Performance Analytics .
• Familiarity with Agile/Scrum methodologies.
• Excellent communication and collaboration skills .
• ServiceNow Certified System Administrator (CSA) or higher certification preferred.