About The Role

KEY RESPONSIBILITIES

 Merchant Relationship Management: Building and maintaining relationships with merchants to understand their payment processing needs.

 Sales and Onboarding: Assisting in the acquisition of new merchant accounts, guiding them through the onboarding process.

 Technical Support: Providing technical assistance and training to merchants on using POS systems and troubleshooting any issues.

 Compliance and Risk Management: Ensuring that all transactions comply with regulatory standards and company policies to mitigate risk.

 Performance Monitoring: Analyzing transaction data and merchant performance to identify opportunities for growth and improvement.

 Product Knowledge: Staying updated on the latest POS technologies and payment solutions to effectively communicate benefits to merchants.

 Market Research: Conducting market analysis to identify trends and competitive offerings that can influence strategy.

 Customer Service: Addressing any concerns or queries from merchants to ensure a positive experience with the POS systems.

 Reporting: Preparing reports on merchant performance, transaction trends, and sales activities for management review.

 Collaboration: Working with other departments (e.g., marketing, IT, risk) to enhance the overall service and product offering.

 Achieve monthly and weekly transaction target.

 Identify incidents or developing situations such as outages that could potentially lead to client complaints and alert management accordingly.

 Provide our clients with trusted advice that will enable them to fully appreciate the capabilities of Ecobank’s

electronic product range.

 Lead the elimination of Manually Initiated Funds Transfers and other payments from the group through execution of a new on-boarding process where clients are connected to digital channels on day 1 (lead the cultural transformation effort) working in collaboration with Payments Product Managers and Operations

 Follow Ecobank requirements for new product development and innovation working in partnership with Business Development and Innovation Head

 Ensure proper controls are included into all risk management tools for our client access channels

 Lead complex implementation and ensure implementation standards after cash management or trade services proposal, involving multiple products, multiple services have been accepted by customer.

 Provide sales support to Relationship managers, Heads of TSG to secure the business of potential customers by working closely to define customer solutions

 To be fully accountable for the success of an implementation by interfacing with customer’s implementation

team(s), who may reside in multiple locations, until customer’s satisfaction is received.

 Deliver quality customer service to Global and Regional customers through constant communication and effective customer complaint resolution.

 Liaises with other integral functions (such as Service Delivery, Sales, IT) to ensure the effective design and subsequent delivery of new channels and related functionality

 Driving up customer satisfaction on the relevant channels

 At this point, he/she is the market expert for the internet/related channels, identifying market opportunities and proposing channels actions to exploit these. This will include heavy assistance of the sales teams in responding to and winning RFP mandates

 Development of marketing plans in conjunction with CIB/CMB Marketing teams and the appropriate Transaction Services divisions

 Liaise with Product and Sales teams to facilitate the development of complimentary business goals, maximization of cross-selling opportunities and migration of best practice.

 Ensure continuous and effective training of product updates on channels, product information dissemination, campaigns and programs to achieve the desired levels of channel penetration

 Direct and support the preparation and presentation of sales proposals to account prospects across the target market in relation to channels.

 Ensure efficient and accurate client access financials, volume and trend analysis.

JOB PROFILE

Experience & Qualifications

 Bachelor’s degree in business administration, Computing, Economics or Marketing. Master’s
degree/MBA/Professional accreditation will be an added advantage.
 Line Experience in Cross Functional Business/Operation
 Orientation to Customer, workflow, and Systems thinking
 The candidate should have 2-5 years of product development/management, excellent interpersonal skills, strong execution and technical skills
 Relevant experience with at least Four years in Technology.
 Strong client focus and external orientation with the ability to understand client needs and stay abreast of macro-economic trends and contemporary finance and treasury practices
 High strategic, consultative and solution orientation with the ability to assess client needs at a relationship level and to package the banks products in response
 Excellent communication and presentation skills including a strong command of PowerPoint and public speaking
 Exceptional relationship management skills including strong ability to manage and effectively influence multiple stakeholders
 Good interpersonal skills with great emphasis on teamwork. Able to work effectively in cross-cultural, cross- geographical teams and maximize team efforts
 High level of responsiveness and ability to operate with a high degree of urgency and work in a pressurized environment
 Strong drive for results, able to plan, track and follow through to capture solutions and revenues
Skills, Capabilities & Personal attributes
 Strong Interpersonal and selling skills.
 Demonstrating passion and creativity in solving complex business issues.
 Ability to Lead with courage in a difficult market with poor infrastructure.
 Ability to work on own initiative and meet tight deadlines.
 Ability to demonstrate a strong commercial acumen and attention to detail.