Operator-part timer-PM SHIFT

Mission and Responsibilities:                                 

-Answer incoming phone calls from patients and handle their requests in a professional and timely manner.                                

-Perform outgoing calls based on assigned call lists and follow the approved scripts, protocols, and procedures.                                

-Assisting patients as necessary by taking actions to provide high level services according to their needs while always striving to exceed their expectations.                                

-Schedule, manage, and update patient appointments.                                

-Confirm appointments and follow up with patients when needed.                                

-Review daily tasks, communications, and pending follow-ups to ensure proper completion.                            

-Handle incoming and outgoing emails in accordance with internal procedures.                                

-Process faxes and ensure that all received information is properly reviewed and forwarded when needed.  

-Prepare and send reports to the concerned Manager whenever required.                                

-Escalate urgent, sensitive, delayed, or unresolved cases to the concerned Manager.                                

-Execute any other job-related task requested by the concerned manager.

Qualifications: fluent in French and ensligh/ available to work a 2-3 days per week (Monday–Friday) from 4:00 PM to 11:00 PM